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Return & Refund

What is the general return policy on
7 Day Return Policy
We offer you complete peace of mind while ordering at – you can return all items within 24 hours of receiving the product. Please ensure however that the product is unused and the tags, boxes and other packaging is intact and you’ve a justifiable reason for the return. Irrelevant or fraudulent responses will be dealt likewise.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

What should I do if I receive a damaged item, wrong product or missing units in my order?
1. Internal product mismatch is not possible as at our warehouse it is a 3 step process at each step the order is checked and packed with 3 layer packaging.
2. Kindly do not accept the shipment if the outer packaging is damaged or seem tampered with, we’ll arrange another shipment for you at the earliest if it happens. If you happen to accept the shipment we won’t be liable for any refunds or damages.
3. If an item is found damaged on the inside while the outer packaging is intact as per the description on our website, please send a snapshot and a video of unboxing the products received with outer packaging to our customer care at within 7 days of receipt of the product. We will then investigate the issue and take actions accordingly. Please note that any replacements or refund or any sort of credit are subject to the report of investigation.

Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment/Accessories:
1.Any Fitness Equipment/Accessory will be valid for replacement within 3 days of delivery.
2.Any Fitness Equipment will be replaced in case of manufacturing defect only.
3.Any Fitness Accessory will be replaced in case of manufacturing defect, size or colour change.

Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
5.Combos sold won’t be taken back/returned as individual units
6. Orders dispatched/delivered during the Lockdown period will not be taken back.
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “’s 7 Day Returns Policy”
In case of any queries or grievances, please write to us at

I need to return an item, how do I arrange for a pick-up?
Pick ups are done only if it complies with our return policies. You can Contact Us on to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
FitCoin – If you choose this option, the amount will be added to your FitCoin.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, will complete the cancellation and process upon receiving the shipment back along with the investigation and then initiate the refund if found correct.

What is the validity period of FitCoins?
The validity period of FitCoins is 90 days from the date of issue. Please check your FitCoins statement in the “My account” section for further info.